Items ship within 3-5 business days of order placement via USPS First Class Mail with Delivery Confirmation. Domestic shipping time averages 2-5 business days. International packages can take anywhere from 3-5 weeks to arrive, but the majority arrive within 8-15 business days. Unfortunately, I cannot make any delivery time guarantees for any shipments. Orders are shipped Monday- Friday (excluding holidays).
Your country of residence may charge customs/duty fees on US parcels. I have no control over these fees, and they vary dramatically. Please check with your local post office before ordering if you have concerns. By law, I am required to mark international parcels as 'merchandise' and to claim the actual retail value on the customs form, so please don't ask me to do otherwise.
If you are unhappy for ANY reason with your purchase, you require a different size or style, returns and exchanges are welcome within 7 days of receipt.
Items must be returned in their original condition in order to qualify for a refund. Please email firstname.lastname@example.org to receive our return address.
Returns and refunds are not available because item(s) are facing customs fees, taxes, tariffs, duties, etc. Please be aware of the fees that you may be charged when receiving an international package from the United States.
Shipping costs will not be included in your refund when making a return. You are also responsible for shipping both ways for exchanges.
**Please note sale items, earrings and clothing with visible stains or signs of wear will not be accepted for return.